ck44 pro Privacy Policy
Your personal information matters to us. This document explains in full how ck44 pro collects your information, the purposes for which it is used, and how it is kept secure.
Introduction and Scope
ck44 pro places the highest importance on the privacy of all its users. This privacy policy applies to every person who uses the ck44 pro website and its related services. When you register, log in, or use any of our services, you automatically agree to the terms of this policy.
This document explains what types of information we collect, how that information is processed, with which parties it may be shared, and what your rights are. Detailed rules for using our services are set out on our Terms and Conditions page, which works alongside this privacy policy.
Important: This privacy policy applies only to ck44 pro's own website and applications. If you access third-party websites through links on our platform, those sites have their own privacy policies — we are not responsible for them.
1. Information We Collect
ck44 pro collects user information in various ways. This information is used to improve our services and keep your experience running smoothly.
1.1 Personal Identity Information
Information you provide when opening an account includes:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details (where identity verification is required)
1.2 Financial Transaction Information
Information collected during deposits and withdrawals:
- bKash, Nagad, or Rocket mobile wallet details
- Transaction date and amount
- Transaction history and reference numbers
- Account balance and bonus receipt records
1.3 Technical and Device Information
Collected automatically from your browser and device:
- IP address and geographic location (at country level)
- Browser type and version
- Operating system
- Clicks, page visits, and session duration
- Cookie and local storage data
1.4 Gaming Activity Information
Relating to your activity on the platform:
- Which games you played and how long you played them
- Betting history and results
- Bonus usage details
- VIP points and cashback records
- Support team conversation logs
2. Purpose of Data Use
ck44 pro uses collected information for specific and legitimate purposes. These purposes are set out in detail below:
2.1 Account Management and Identity Verification
Personal information is used to open, manage, and secure your account. Age verification is a mandatory process to prevent access by those under 21. This information is also used for OTP verification, login history review, and detection of unusual activity.
2.2 Financial Transaction Processing
Financial information is essential for completing deposits and withdrawals. Records are kept to confirm transactions through bKash, Nagad, and Rocket, and to resolve disputes if needed.
2.3 Communication and Service Delivery
Your email or mobile number is used to send you important account notifications, bonus updates, and service changes. You can opt out of promotional messages at any time.
2.4 Security and Fraud Prevention
Technical information is used to maintain platform security and detect fraudulent activity. Automated monitoring is active to detect multiple accounts, unauthorised transactions, and bot activity.
2.5 Service Improvement and Analysis
Gaming and usage data is analysed to improve user experience, enhance platform performance, and decide on new games and features to add. This analysis is always done in aggregate — never targeted at any individual.
3. Cookies and Tracking Technologies
The ck44 pro website and app use cookies and similar tracking technologies. These improve your browsing experience and keep important services working.
Essential Cookies
These cookies are necessary to maintain login sessions and store security tokens. Without them, the site cannot function properly.
Analytics Cookies
These cookies collect information such as which pages are visited most and where users spend the most time, in order to improve our services.
Preference Cookies
These cookies are used to remember language selection, theme preference, and other personalised settings.
Most modern browsers offer cookie controls. However, disabling essential cookies may cause parts of our service to stop working properly.
4. Data Sharing and Disclosure
ck44 pro never sells your personal information to third parties for commercial purposes. However, information may be shared in a limited way in specific circumstances:
4.1 Service Provider Partners
The minimum necessary information may be shared with payment processors (bKash, Nagad, Rocket), technology service providers, and game software suppliers to carry out required tasks. These partners are bound by data protection obligations that meet our standards.
4.2 Legal Obligations
We are legally required to provide information in response to applicable laws in Bangladesh, judicial orders, or valid requests from government authorities. In such cases, we follow a minimum-disclosure policy.
4.3 Security-Related Cases
In cases of fraud, money laundering, or threats to platform security, information may be provided to the relevant authorities. This is done to protect the interests of all users on the platform.
5. Data Security Measures
ck44 pro follows industry-standard technologies and practices to protect your information. The key elements of our security framework are described below.
SSL Encryption
All data transmitted on the site is protected through SSL encryption.
Secure Servers
Data is stored on secure servers with firewall and access control systems in place.
Restricted Access
Only authorised staff may access personal information, and only when required for specific purposes.
Regular Audits
Regular system audits are conducted to identify security vulnerabilities.
No digital system is completely impenetrable. However, ck44 pro always works to ensure the highest level of security possible. Keeping your account password strong and not sharing it with anyone is also part of protecting yourself.
6. Data Retention Period
ck44 pro does not retain any information beyond what is necessary. Data is generally kept according to the following policy:
Active Account Data
All information is retained while your account remains active. Transaction and gaming history may be kept for an extended period for legal and audit purposes.
Closed Account Data
Even after an account is closed, financial records and identity verification information may be retained for a specified period to meet applicable legal requirements. Once that period has passed, the data is securely deleted or anonymised.
Data Deletion Requests
Where there is no legal obligation to retain it, you may request that your personal information be deleted. To do so, contact our support team via 24/7 live chat or by email.
7. Your Rights
As a ck44 pro user, you have several rights over your own information, which we respect and work to uphold.
Right to Access
You may request to see the information we hold about you. Once verified, we aim to respond within one business day.
Right to Correction
If any of your information is incorrect, request a correction. It will be updated after identity verification.
Right to Deletion
Where there is no legal obligation to retain it, you have the right to request that your personal information be deleted.
Right to Restrict Processing
In certain cases, you may request that processing of your information be temporarily suspended.
To exercise any of these rights, contact us directly. To learn more about responsible gaming, visit our Responsible Gaming page, which also covers account limits and self-exclusion.
8. Protection of Minors
All ck44 pro services are strictly for users aged 21 and above. We do not knowingly collect or process information from minors. Age verification is mandatory at registration.
If a parent or guardian believes their child has submitted information to our platform in any way, please notify our support team immediately. We will take prompt steps to delete that information.
9. Policy Changes and Updates
ck44 pro reserves the right to amend this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:
- A notice will be published on the website and the update date will be displayed at the top of the page.
- A notification of the update will be sent to your registered email address.
- For significant changes, your consent may be requested at the time of login.
If you continue using the platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.
10. Contact and Complaints
If you have any questions, suggestions, or complaints regarding this privacy policy, please contact us. Our support team provides assistance in both Bengali and English, 24 hours a day, 7 days a week.
Instant support is available through the live chat button on any page of the site — 24/7.
For other important information about using our services, read our About Us page, which gives a full description of ck44 pro and how it operates. For answers to common questions, read our FAQ.